What steps do I need to take to use my insurance:
IEHP: Give our office a call at (760) 620-5554. We will check your eligibility, and request the referral. Once we receive the referral, we will have you do an intake over the phone with one of our intake specialists. This process should take ten minutes.
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you can contact IEHP Behavioral Health (800) 440-4347 and ask for a referral for Hope & Healing Counseling Services. Once a referral is sent to our office please give our office a call at (760) 620-5554 or we will call you within 24 hours of receiving your referral.
Desert Oasis Healthcare: Contact DOHC Behavioral Health at (844) 374-3571 to inquire if you are eligible to receive a referral for our office. Once we receive the referral our office will give you a call within 24 hours.
All other insurances: Please give our office a call.
Superbill: If you want to use your PPO plan we will be out of network. You will need to contact your insurance company and ask how much you will be reimbursed for services.
Steps to starting therapy for Adults:
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Give your insurance a call for Desert Oasis / Regal Health Care ONLY. For all other insurance / private pay please give our office a call.
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Once you receive authorization, give our office a call. Please allow 24 hours for your referral to be sent to our office. We will not be able to move forward without receiving it.
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You will speak with one of our intake specialists. The intake should take no longer than 10 minutes. The intake specialist will gather the necessary information needed to fit you or your child with the appropriate therapist.
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The intake specialist will send you all forms electronically for you to review and sign before booking your first appointment. The sooner the forms are received, the sooner we can schedule the appointment.
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Once you sign all forms, our scheduler will contact you to schedule your appointment.
Please be aware that we will reach out to you based on your preferred schedule. In the event that we leave a message to arrange your appointment, we will reserve your spot for 24 hours. If we do not receive a response from you within this timeframe, your spot will be offered to another individual.
Steps to starting therapy for Minors:
1. Call to check eligibility and begin intake with our intake specialist. You will speak with one of our intake specialists. The intake should take no longer than 10 minutes. The intake specialist will gather the necessary information needed to fit your child with the appropriate therapist.
2. For legal purposes if both parents are not in the home our intake specialist will ask if you have any custody paperwork and if there is no custody paperwork, both parents will need to consent.
3. If a parent is not in the child's life, your file will need to be approved by the Director of Operations for approval to be able to sign a one-parent consent.
4. The intake specialist will send you all forms electronically for you to review and sign prior to booking your first appointment. The sooner the forms are received, the sooner we can schedule the appointment.
5.. The process of getting a minor appointment depends on the parent(s) and the minor's availability.
Please note: Be aware that securing an after-school appointment may be challenging due to the limited availability of spots.
Cancellation
Consistency and commitment are essential in order to reach your treatment goals. If you need to cancel and or reschedule your appointment you must do so 24 hours prior to your appointment. If we do not answer your phone call, please leave a message to cancel (760) 620-5554. If you late cancel or no show and you do not contact our office or therapist within 24 hours of your appointment, you will be removed from your therapist's schedule. OR failure to attend at least 75% (six sessions) of your sessions in two months, unless other arrangements have been made in advance, for legal and ethical reasons, your therapist may consider the professional relationship to be discontinued. Therefore, the therapeutic agreement will be terminated. Before termination, your therapist will give you a warning regarding your attendance.
Risk & Benefits of Treatment
Psychotherapy is a process in which we discuss a myriad of issues, events, experiences, and memories for the purpose of creating positive change so clients can experience life more fully. It provides an opportunity to better, and more deeply understand oneself, as well as, any problems or difficulties clients may be experiencing. Psychotherapy is a joint effort between the client(s) and the therapist. Progress and success may vary depending upon the particular problems or issues being addressed, as well as many other factors. Participating in therapy may result in a number of benefits, including, but not limited to, reduced stress and anxiety, increased ability to relate to others, a decrease in negative thoughts and self-sabotaging behaviors, improved interpersonal relationships, increased comfort in school, social, work, and family settings, increased capacity for intimacy, and increased self-confidence. Such benefits may also require substantial effort on the part of the client(s), including active participation in the therapeutic process, honesty, and a willingness to change feelings, thoughts, and behaviors. There is no guarantee that therapy will yield any or all of the benefits listed above. Participating in therapy may also involve some discomfort, including remembering and discussing unpleasant events, feelings, and experiences. The process may evoke strong feelings of sadness, anger, fear, etc. There may be times in which clients’ perceptions and assumptions are challenged, and different perspectives offered. The issues presented by clients may result in unintended outcomes, including changes in personal relationships. Clients should be aware that any decision on the status of his/her personal relationships is their responsibility. During the therapeutic process, many clients find that they feel worse before they feel better. This is generally a normal course of events. Personal growth and change may be easy and swift at times, but may also be slow and frustrating. You may address any concerns you have regarding progress during your session. If you are the parent/representative of a client, there are limits to what will and will not be discussed in the course of treatment. These expectations will be clarified with your before treatment begins.